Frequently asked questions

Purchases

We are currently receiving many inquiries regarding purchases. However, you are welcome to send us a few pictures of what you wish to sell, along with your price expectations, to our email

 

Can I reserve an item?

We do not reserve items. If you have purchased an item for pickup and it does not meet your expectations, we will of course refund your money.

  

When are you open?

We are open the first weekend of every month – Saturday and Sunday from 10 am to 2 pm – so you can stop by the shop and explore Retrofyn's physical universe. At other times, the shop is only open by appointment for the pickup of purchased items.

  

Do you receive new items regularly?

Yes, we regularly get new vintage finds in the shop. Feel free to follow us on Instagram or check the webshop to see the latest items.

 

What does delivery cost?

The shipping price depends on the size of the item and the delivery address, and it will be displayed at checkout. Please note that there is a minimum price for purchasing delivery. Delivery is to the curb/driveway. You must ensure that you can move the furniture the final distance yourself and arrange any necessary help for this.

 

How do I buy an item?

Once you have found an item you want, add it to your basket and complete the purchase in the webshop. You will then receive an order confirmation via email.

 

Are the furniture pieces original?

Yes. All items are vintage and original, and generally, there is only one of each in stock.

 

What condition is the furniture in?

The furniture is used and may therefore have patina and normal signs of wear from age and use. Any clear marks or defects will always be stated in the description and photos.

 

Do you ship furniture?

Smaller items are sent by parcel post. Larger furniture can either be picked up or delivered for a fee. Please note that there is a minimum price for purchasing delivery.

 

Can I pick up my order?

Yes, pickup is possible by appointment. We are flexible and happy to adjust the time to suit you.

 

Are you always available online?

Yes! Our webshop and Instagram are open 24/7, and we always respond quickly to inquiries via email, contact form, or Instagram.